Customer Support Lead
A customer service professional that likes being part of a team working closely to solve problems. You don’t want to be another cog in the wheel and are looking for the next big thing. Collaborating with team members is your jam, and you’re a goal-getter that seeks to understand problems. You keep it casual and have a passion for solving problems and supporting customer needs. Work is best when you can make meaningful contributions to a rapidly-growing company.
BillGO is innovating past what exists today and has developed a payments engine that offers real-time payments, security and engagement to our customers. We’re nerds about payments and know our offering is like nothing else available in the marketplace today. We’ve signed contracts with several of the power-players in the payments industry and are experiencing exponential growth. Now, we’re expanding the team to support our ambitions of further disrupting the payments space.
What’s in it for you? A competitive salary, ownership shares, fun and a fix for your sweet tooth:
Salary and Benefits: We offer very competitive wages and benefits, including PTO and free parking
Tools: We provide the tools you need to do your best work, including sit/stand desks
Owner’s Club: You’ll be granted ownership shares (stock options) so you have real skin in the game
Snacks and Drinks: We have a diverse selection of snacks and drinks
Fun Environment: We’re a close-knit group that likes to make work fun – we have weekly cocktail hour and even nerf gun battles every now and then
We do ask that you are already local to Redmond, WA.
Be part of a team that’s changing the status quo.
BillGO is looking for a motivated leader with a passion for excellent customer service to join our team. The Customer Support team is responsible for investigating, escalating and solving of customer service issues. The Customer Support Lead will strategize and monitor daily activities of customer service operations. The team Lead will be responsible for overseeing and assessing the customer service staff and providing them with regular performance-related feedback. Key factors for this position are not only technical aptitude, but also being a problem solver, continuous learner, and great collaborator. The ideal candidate will have experienced working in a fast-paced environment.
4+ years of chat or email customer service experience
1+ year of customer service supervisory experience
Associate’s degree or higher
Excellent verbal and written communication
Strong technical fluency
Willingness to work in a highly-collaborative environment where the belief is that great ideas can come from anywhere. Candidates must be able to embrace this culture, foster idea generation, and work to cultivate the best ideas into an executable plan.
Recommended but not required:
Experience with Compliance and Payments a plus
Experience working with helpdesk tools (i.e. ManageEngine, Zoho, Zendesk, Jira)
To apply, please send a cover letter and resume to Careers@billgo.com.