Customer Support Specialist

Bill payments are stuck in the past – BillGO is changing that.

Us
BillGO is innovating past what exists today and has developed technology that offers our customers secure, real-time payments. We are obsessed with what we do and know our offering is unique in the marketplace. We have signed contracts with several industry power-players and are experiencing exponential growth. Now we are expanding the team to support our ambitions of further disrupting the payments space.

You
A customer service professional that values being part of a team working to capture huge opportunities and solve big problems. Collaboration comes naturally to you and you like to develop solutions to achieve organizational goals. You love technology, are wildly curious, and don’t take yourself too seriously. Work is most rewarding when you can make meaningful contributions to a rapidly growing company.

Be part of a team that’s changing the status quo.
At BillGO, we work in a highly collaborative environment where we believe that great ideas can come from anywhere. To be a successful candidate you would be someone who can be; flexible to changes, motivated to grow, have an unrelenting passion for customer service, able to embrace our culture, foster idea generation, and work to cultivate the best ideas into executable plans.

Responsibilities:

  • Update our internal databases with information about technical issues and useful discussions with customers

  • Monitor customer complaints on various platforms and resolve issues appropriately

  • Share feature requests and effective workarounds with team members

  • Inform customers about new features and functionalities

  • Follow up with customers to ensure their technical issues are resolved

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

  • Gather customer feedback and share with our Product, Sales and Marketing teams

  • Consistently maintain quota of solved cases/customer issues set forth by the company

  • Product education

  • Work in a high volume, fast-paced environment with productivity quota

  • Adjust to constantly evolving processes and procedures

  • This is not meant to be fully inclusive of all tasks needing to be performed. Other tasks to be added as business needs dictate

Requirements:

  • 3+ years of customer support experience including; inbound phone queue, email and chat-based support

  • Ability to quickly adapt to change and growth

  • Strong technical fluency with a data driven background.

  • High level of self-motivation and initiative

  • Proven success in a fast-paced support environment.

  • Ability and drive to independently evaluate situations and recommend a course of action.

  • Works collaboratively and constructively within a team, sharing knowledge and working closely with others to achieve goals

  • Local or willing to relocate to Redmond, WA area (no relocation assistance offered for this position)

  • Must be able to work any shift, working towards being a 24/7 support center.

  • Familiarity working with CRM and support platforms

  • Expert communication, problem-solving and multi-tasking skills

What’s in it for you?

  • Salary and benefits: We offer very competitive salaries and benefits, including great health care and unlimited paid time off

  • Tools: We provide the latest hardware and tools needed to do your best work

  • Owner’s club: We generously grant stock options so you have real skin in the game

  • Work-life balance: We work hard but also value the need to maintain a life outside of BillGO

  • Snacks and drinks: We have a diverse selection of snacks and drinks to keep you fueled and energized

  • Fun environment: We are a close-knit group that likes to make work fun in and out of the office

To apply, please send resume to careers@billgo.com.