Customer Support Specialist

Bill payments are stuck in the past – BillGO is changing that.

You
A customer service professional that likes being part of a team working closely to solve problems. You don’t want to be another cog in the wheel and are looking for the next big thing. Collaborating with team members is your jam, and you’re a goal-getter that seeks to understand problems. You keep it casual and have a passion for solving problems and supporting customer needs. Work is best when you can make meaningful contributions to a rapidly-growing company.

Us
BillGO is innovating past what exists today and has developed a payments engine that offers real-time payments, security and engagement to our customers. We’re nerds about payments and know our offering is like nothing else available in the marketplace today. We’ve signed contracts with several of the power-players in the payments industry and are experiencing exponential growth. Now, we’re expanding the team to support our ambitions of further disrupting the payments space.

What’s in it for you? A competitive salary, ownership shares, fun and a fix for your sweet tooth:

  • Salary and Benefits: We offer very competitive wages and benefits, including PTO and free parking

  • Tools: We provide the tools you need to do your best work, including sit/stand desks

  • Owner’s Club: You’ll be granted ownership shares (stock options) so you have real skin in the game

  • Snacks and Drinks: We have a diverse selection of snacks and drinks

  • Fun Environment: We’re a close-knit group that likes to make work fun – we have weekly cocktail hour and even nerf gun battles every now and then

We do ask that you are already local to Redmond, WA.

Be part of a team that’s changing the status quo. Check out the deets:
BillGO is looking for a motivated individual with a passion for customer service to join our team. The Customer Support Specialist will investigate and resolve customer-initiated payment issues, educate customers on our product, and escalate issues internally as necessary. Key factors for this position are not only technical aptitude, but also being a problem solver, continuous learner, and great collaborator. The ideal candidate will have experienced working in a fast-paced environment. 

Requirements:

  • 2+ years of customer support experience, including chat-based support

  • High school graduate or equivalent

  • Excellent verbal and written communication

  • Strong technical fluency

  • Friendly, patient, and professional demeanor

  • Willingness to work in a highly-collaborative environment where the belief is that great ideas can come from anywhere. Candidates must be able to embrace this culture, foster idea generation, and work to cultivate the best ideas into an executable plan.

Recommended but not required:

  • Associate’s or bachelor’s degree preferred

  • Experience with Compliance and Payments a plus

  • Experience working with helpdesk tools (i.e. Zendesk, Jira)

To apply, please send a cover letter and resume to Careers@billgo.com.